Customer Service

I’m sorry I haven’t posted recently. Between participating in the active conversations going on in the comboxes of recent posts and completely revising my Key Stage 3 schemes of work, there hasn’t been time for anything new. That being said, I have to relate and email exchange I had today at work. One of the lovely children I teach stole my DVD remote. I need a new one. The names have been changed to protect the innocent.

From:Sol
To: parts@companymanufacturingmyDVDplayer
Sent: Monday, September 22, 2008 9:26 AM
Subject: replacement remote

I purchased a DVD player, Model DDVDH1, Serial No. R452007005054A, from Asda in Hooterville, England a few months ago.

I no longer have the remote and would like to know if it is possible to purchase a replacement, either from you or from a supplier of your products in the United Kingdom.

Kind regards

Sol

From: parts@companymanufacturingmyDVDplayerbutusingadifferentemailaddress
Date: 22/09/2008 15:28
To: “Sol” Subj:
Re: replacement remote 

Hello,
We would need to know the model radio you have.
Thank you

From: Sol
Date: 22/09/2008 17:39
To: parts@companymanufacturingmyDVDplayer
Subj: Re: replacement remote

As stated in my previous email, I do not have a radio, I have a DVD player. As I stated, it is Model DDVDH1. Thank you