British Airways – The World’s Second-Rate Carrier

Despite the best efforts of British Airways, we made it to Texas for Christmas.

When Heathrow Terminal 5 opened in March as BA’s new home for long-haul departures and arrivals, it was a fiasco. Despite all of the hoopla about the high-tech, state-of-the-art facility, nothing worked. We gave them nine months to work out all the kinks, but when we arrived at Terminal 5 this week, it was a fiasco.

We got in the queue for the “Fast Bag Drop” behind about six other parties. That took 90 minutes. I had checked in online at home to save time. Gave all the passport details, printed off our boarding passes and everything.  The Fast Bag Drop guy still had to run the passports through the machine and who knows what else before he would tag our bags and send them on the conveyor belt into the abyss.

We then proceeded to security, as we were instructed. We were promptly turned away because our passports hadn’t been cleared by the guy at Fast Bag Drop. So we had to go to another Passport and Visa Clearance desk. The woman there did the same thing as the Fast Bag Drop guy and sent us back to security, who finally let us through to the queue for the scanners. Since we weren’t flying first class like Olympic runner Colin Jackson, we weren’t in the same queue. But really it didn’t take as long to process the cattle class as we had feared.

Since we were 2½ hours early to the airport, we told the kids they could have breakfast there before we got on the plane. We didn’t know that BA would take so unbelievably long or that the boarding time on our boarding passes was incorrect. By the time we got through security, the instruction was to go to the gate. The Woman had to quickly find some sandwiches and we had to hustle to the gate. Actually that should be “gate”, since what it was in name and what it was in reality were two different things.  It was a bus stop.

Yes, at high-tech, state-of-the-art Terminal 5, we had to board one of a series of buses and be driven nearly to Berkshire to board the plane out in the middle of the tarmac. Thenwe had to climb up the stairs into the 747. most of you have seen a 747 and realise that it is not a small plane with doors near the ground. I had to climb into a 737 in Bristol and that was no big deal. There are lots of steps for a handicapped man with carry-on luggage to climb to get into a 747. I honestly have no idea how the several wheelchair users got on that plane.

The food on the plane was the most awful I have ever had from an airline. British Airways had always done well in the past. I suppose economic cutbacks being what they are, they couldn’t help the awful turkey dinner with overcooked sprouts and carrots.

Now I can’t say it was BA’s fault that it took well over an hour to get our bags once we arrived in Houston, or that a sniffer dog found the leftover half of a Boots ham and cheese sandwich so that we had to have all our bags x-rayed by US Customs. They weren’t responsible for my unfounded fear when we walked into the Customs x-ray room and the first person we saw was pulling on a latex glove.

The rest of it, I put firmly on their shoulders. I hope the journey back is better.

Advertisements

5 Responses to “British Airways – The World’s Second-Rate Carrier”

  1. Elizabeth Says:

    Oh dear.
    Not much fun 😦

    I hope the rest of your trip more than makes up for the initial hassles !

  2. Philippa Says:

    Unbelievable!

    Welcome to the States. Hope your trip is less than a fiasco and the return trip is smooth as butter.

  3. Mary Says:

    Welcome home! How is your Dad doing? Planning to call any friends while you are on this side of the big water or even consider meeting up with any of them?

  4. Steve Says:

    I’ve sworn never to fly BA since my daughter was denied boarding a few years ago, and stranded in London with no money. The travel offered her a cheaper flight to Athens via London with a stopover in London for her final exams and graduation, so she took BA instead of Olympic Airways, and regretted it ever since. She got to London, and then they wouldn’t allow here on the flight to Athens, because they couldn’t read the Greek on her immigration documents.

    I’ve no complaints about other airlines I’ve flown with in the last few years — South African Airways, Olympic, Emirates and Aeroflot. But BA? Never again.

  5. Beckye Says:

    So sorry to hear y’all had so much trouble coming over! :-O Hope the rest of the trip goes smoothly! Have a great rest of your visit and a fun trip back! 😀


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: